Meet Natascha Kilts, our Business Development Officer. From advising to networking, Natascha tells us more about her role within our team.
Can you introduce yourself to us, please?
I am the Business Development Officer for Friends House. I was born and raised in Germany. I love to travel and being entertained by almost anything culturally.
What is your background?
After my MA in Germany, I moved to London in early 2011. I have been working in travel and events for international hotel chains since – starting in data channel management and property support, moving into sales and account management later on.
How long have you been working at Friends House?
I have been working in the sales and events team since November 2019.
What does your day-to-day job involve?
It’s an interesting mix of dealing with new event enquiries, discussing exciting options with our clients while at the same time reaching out to new potential customers that have not used us before, which can be very rewarding as I enjoy promoting our fantastic venue. Hopefully, this will also involve networking face to face again soon.
How do you help customers with their events?
The most important thing is to listen to the customer’s requirements and plans. Once these needs have been established, I can suggest the best room and catering options to guarantee an amazing event. In the current environment, this also involves building the confidence that Friends House can be the home of safe and secure meetings while providing a high standard of customer service.
Have you seen a change in clients’ requests since the start of the pandemic?
Oh certainly! Safety and flexibility have become two of the main priorities for any customer. This is also why we have introduced our Peace of Mind promise for all new bookings until then end of August 2021. Venues and customers have to be transparent and honest about what to expect. Enquiries have started to pick up slowly with the focus on dates from September 2021 and onwards – from which point the delegate numbers also increase, which is a very promising outlook not only for us, but the whole events industry.
Where do you think events are heading?
Hybrid and zoom events are certainly here to stay for a little longer (which our AV team can support), but nothing compares to in-person connections and we can generally see that people cannot wait to get out and about again (guidelines permitting).
Any tips for people wanting to book a venue or organise a meeting?
Speak to the venues to see what is possible and how the ‘experts’ can support you along the way.