Our commitments to Quaker values

Our commitments

We rely on strong Quaker values to guide us in everything we do and say. We are heartfelt, loving, pioneering and responsible.

In 2016, we organised a few workshops with our staff to know what it meant for them to work for a Quaker business. The result was "the friendly way" concept: a virtuous circle for the community, customers, ourselves, suppliers and staff.

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Community	Heartfelt	We strive to reduce our impact on the environment by sustainability and eco-friendliness
Loving	We support local communities in every way that we can
Pioneering	We are ambassadors of Quakerism
Responsible	We offer employment opportunities to local people including disenfranchised groups
Customers	Heartfelt	We listen and respond to the needs of our customers and visitors to ensure ‘time with us is enjoyable’. – we go the extra mile
Loving	We greet everyone in a helpful, respectful and friendly way
Pioneering	We offer spiritual hospitality in an environment of peace and tranquillity linked to our unique Quaker heritage
Responsible	We give professional service, customers value for money: fair and transparent pricing
Ourselves	Heartfelt	We maintain the high standards that we set ourselves
Loving	We uphold, respect and support each other
Pioneering	We actually do what we say we will do
Responsible	We take responsibility for ourselves both individually and collectively
Suppliers	Heartfelt	We work with suppliers who share our environmental and sustainable purchasing values
Loving	We maintain strong links with our suppliers by treating them as we ourselves would wish to be treated
Pioneering	We pay our suppliers promptly and build strong relationships on a basis of trust, respect and professionalism
Responsible	Wherever possible, we select local businesses with organic and fairly traded products
Staff	Heartfelt	We grow our staff through development and training, and recognise and celebrate their achievements – which are many
Loving	We want our staff to enjoy working here and feel proud to be part of our ethical company
Pioneering	We pay staff fairly
Responsible	We tell our staff about the difference their efforts make

Community

Heartfelt

We strive to reduce our impact on the environment by sustainability
and eco-friendliness

Loving

We support local communities in every way that we can

Pioneering

We are ambassadors of Quakerism

Responsible

We offer employment opportunities to local people including
disenfranchised groups

Customers

Heartfelt

We listen and respond to the needs of our customers and visitors to
ensure ‘time with us is enjoyable’. – we go the extra mile

Loving

We greet everyone in a helpful, respectful and friendly way

Pioneering

We offer spiritual hospitality in an environment of peace and
tranquillity linked to our unique Quaker heritage

Responsible

We give professional service, customers value for money: fair and
transparent pricing

Ourselves

Heartfelt

We maintain the high standards that we set ourselves

Loving

We uphold, respect and support each other

Pioneering

We actually do what we say we will do

Responsible

We take responsibility for ourselves both individually and collectively

Suppliers

Heartfelt

We work with suppliers who share our environmental and
sustainable purchasing values

Loving

We maintain strong links with our suppliers by treating them as we
ourselves would wish to be treated

Pioneering

We pay our suppliers promptly and build strong relationships on a
basis of trust, respect and professionalism

Responsible

Wherever possible, we select local businesses with organic and
fairly traded products

Staff

Heartfelt

We grow our staff through development and training, and recognise
and celebrate their achievements – which are many

Loving

We want our staff to enjoy working here and feel proud to be part of
our ethical company

Pioneering

We pay staff fairly

Responsible

We tell our staff about the difference their efforts make

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Our commitments