Web Design London

CUSTOMER SERVICE POLICY

Our Mission

The mission of Friends House is to provide an enjoyable experience for your meetings and events, in an environment which is safe, clean, and friendly. We provide services with an emphasis on value for money and sustainability, and which cater to all requirements. At the heart of this is a focus on customer service and our adherence to the Quaker values and testimonies.

Our Commitments

Our staff made a series of commitments to customers. When you come and meet at Friends House, this is what you can expect from us:

The Team

Our team is committed to deliver high standards and to cater to all enquiries and requirements. Regular training is provided to all staff to ensure high levels of service are consistent and in line with customers’ expectations.

Communication & Feedback

We always aim to surpass customers’ expectations. We encourage and welcome open constructive feedback from customers. Whether you are an organiser or a delegate, you can fill in our feedback form. Should you wish to make a complaint about our services, you can email events@quaker.org.uk and expect a response within 24 hours (except weekends).

Equality

We aim to provide quality services for everyone whatever their race, gender, mobility impairment (hidden and visible), culture, religion, sexuality, vulnerability, or age. We are committed to welcoming and assisting all customers who visit our venue. You can visit our Accessibility page to find out more.

Get in Touch

Can't find what you are looking for?
No worries our team at Friends House is always here to help.

Events team on 020 7663 1100 or events@quaker.org.uk

EMAIL NOW
SUBSCRIBE
×

Enjoy our Peace of Mind Guarantee: move your booking to a new date up to 30 June 2022. Find out more in our Covid-19 resource centre. T&Cs apply.